Patricia A. Robinson. Ph.D.
Coronado Consulting
RESOURCES
Writing and Designing Manuals and Warnings 5e
Patricia A. Robinson
ISBN 9780367111090
Technology is changing the way we do business, the way we communicate with each other, and the way we learn. This new edition is intended to help technical writers, graphic artists, engineers, and others who are charged with producing product documentation in the rapidly changing technological world. While preserving the basic guidelines for developing manuals and warnings presented in the previous edition, this new edition offers new material as well, including a much-expanded section on hazard analysis.
Features:
- Provides more explicit guidance on conducting a hazard analysis, including methods and documentation
- Offers in-depth discussion of digital platforms, including video, animations, and even virtual reality, to provide users with operating instructions and safety information
- Incorporates current research into effective cross-cultural communication—essential in today’s global economy
- Explains new US and international standards for warning labels and product instructions
- Presents expanded material on user analysis, including addressing generational differences in experience and preferred learning styles
Drawn from the collective experience of hundreds of technical writers, graphic artists, and product safety engineers, along with the author's nearly 30 years of experience helping companies improve instructions and warnings, this how-to book covers every aspect of developing state-of-the-art product manuals and safety warnings. Filled with examples that show how good manuals and effective warnings can add value to your company's products and build repeat business, while at the same time reducing liability exposure, the text demonstrates how to create manuals that give products a competitive edge and improve customer satisfaction. Solidly grounded in research, but not a stuffy academic treatise, this down-to-earth, practical book is a survival guide for writers in the real world of short deadlines and tight budgets.